Connection Diagnostic

Take this diagnostic test to ensure that your computer and network connections are properly configured to provide you with the best possible Connect Pro eSeminar experience. 
The diagnostic test checks for the following:

1. Supported version of Flash Player
2. Clear connection to Adobe Connect Pro
3. Bandwidth availability
4. Latest Acrobat Connect Add-in

If all tests pass successfully, you are ready to log in to your meeting. However, if you continue to experience problems, please refer to below eSeminar Troubleshooting Tips

eSeminar Troubleshooting Tips

Quick Check. Check the following simple items to help resolve eSeminar access issues.

• Are you connected to the Internet?
• Disable popup blocker software.
• Clear the browser's cache.
• Try connecting from another computer.
• Are you accessing the correct URL?
• Have you registered for the event or seminar?
• Try accessing the meeting as a registered user or guest.
• Did you change your password recently?

I forgot my password. Click the "Forgot your password" link on the login page to reset your password. Note that passwords are case sensitive.

I don't have a password to get into a meeting. If you are new to Acrobat eSeminars, register for an eSeminar to get your new login password.

My password does not work. Try using the "Forgot your password" link to set a new password.

My company uses a proxy server to control internet access. Being behind a proxy server may affect your ability to access Connect Pro. Try the following: